Where is the online store based at?
We are currently based in Singapore and all items are shipped from our physical store at Bugis+ #01-18, 201 Victoria Street Singapore 188067.
What are the payment modes available?
Paypal, MasterCard, Visa, Amex and Apple Pay
What currency does the store use?
We charge in SGD.
Do you provide international shipping?
Yes we do! Please click here for more details.
Which size should I buy?
Our clothing in general follows that of American sizing. Alternatively, you can refer to our Size Chart provided in the individual product page to select the right size. Kindly note that there will be error within 1-3 cm between actual size and measured size.
I hold a membership card from Hardy Hardy store in Singapore. Can I use my member discount online?
Member discounts are applicable only for offline use at our brick and mortar store.
My item arrived defective. Can I exchange it or get a refund?
We do our best to ensure all items sent are in their best condition. However, we can do an exchange for your defective item of the same design within 7 working days depending on the stock availability. Just drop us an email or come directly to our shop at Bugis+ to get your items exchange. We are however unable to issue refunds unless your item is out of stock.
I received the wrong item. Can I get an exchange for the correct size?
We do our best to ensure that all items sent are as ordered. If your order was sent wrongly, we are more than glad to do an exchange for you. Please contact us via email at firstname.lastname@example.org and we will make the necessary arrangements.